Today there were meetings. The first was called Green Path. It was about recycling, using chemicals and protecting the environment. The second was called Guest Path. That one was about guest relations and Service Recovery (how to help an unhappy guest be a happy guest).
L: Listen
A: Apologize
S: Solve
T: Thank
Basically, it is not saying what you really think to a disgruntled guest. Always keep a smiling or concerned look on your face.
There will be 2 carloads and 11 people heading to Lamar Valley tomorrow after work. We had a dilemma, to go to our employee ice cream social or head out to Lamar (which is about 40 miles from here on winding mountain roads). An ice cream social sounded great but with the store opening in a couple days a group of us decided we better go to Lamar while we still could. With everyone being on different shifts in a couple weeks time is slipping by for some of us to get together.
My Wi Fi is still not hooked up so I am unable to posts pictures. I've got some great ones which will be coming soon.
